Back office systems are used for managing electric vehicle charge point infrastructure and provide features to support your operations and business model.
SWITCH EV offers a back office that uses the Open Charge Point Protocol (OCPP) to manage charge points from multiple manufacturers. It is compatible with emerging national and European standards and provides infrastructure managers with optimal flexibility and functionality.
The default functionality for the SWITCH EV back office provides:
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Charge point control – on/off, charging limits
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Charge point remote access in-case users have problems with their access card/fob
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Full visibility of use/availability
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Full visibility of faults or problems
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Notification of faults or problems
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Ability to respond to access cards/fobs from other systems
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Ability to report on the electricity usage
In addition to these features the SWITCH EV back office system will support add-on modules which will enable all charge points, regardless of manufacturer to take full advantage of any new/enhanced features provided they conform to OCPP.
The operating system is supported by services to educate users, manage queries, failures and user mistakes as well as manage access fobs, payments etc. 24/7 maintenance and access support can also be provided.
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